11/10/2009
The Listening Leader
In the old days the "command and control" model of leadership ruled supreme.
Leaders were expected to have all the answers - or at least to look and act as if they had all the answers.
Leaders had a goal and a strategy for accomplishing it. All they had to do was figure out how to get others to fall into line behind them. They wanted followers, not collaborators, compliance, not creativity. They did a lot of talking and not much listening.
tags: communication tip
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